Shipping policy

Processing & Delivery Times

All orders are processed within 1-4 business days.
Custom or made-to-order pieces will take additional time, and an estimated processing window will be provided.
Orders are not shipped or delivered on holidays.

Shipping Carriers

We use trusted shipping carriers such as UPS, FedEx, USPS, DHL, etc., and tracking information will be provided as soon as your order is shipped.

Packaging

Each piece of art is carefully packaged to ensure its safe arrival. We use high-quality, eco-friendly materials where possible.

Shipping Delays

If we are experiencing a high volume of orders or unforeseen shipping delays (e.g., due to weather or carrier issues), we will notify you via email.
Please understand that shipping delays may also occur during holidays or peak seasons.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at fionafayesimpson@gmail.com with photos of the damage. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.
For lost packages, please allow 10-14 business days for the carrier to investigate before we can issue a replacement or refund.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can use this information to follow the status of your shipment.

Returns & Exchanges

If you experience any issues with your purchase, please contact directly for assistance.